We take customer service very seriously and have put processes in place to make sure that we not only regularly gather feedback from our customers but act on it to constantly improve. We actively solicit for feedback from our customers through digital means and in person. It is important for us to publicise these reviews to allow potential customers to make an informed choice as to where to spend their valuable income.
Our Online Reviews
Our Certifications And Awards
AA 3 Star Hotel
The AA have been inspecting and recommending hotels for over a century, and in 2018 they celebrated 110 years in the hospitality industry. In collaboration with VisitEngland, VisitScotland, VisitWales and the Northern Ireland Tourist Board, the AA has developed Common Quality Standards for inspecting and rating hotels, guest accommodation and self-catering properties.
Since 1997 Cask Marque has been ensuring that the cask ale you drink in pubs is in perfect condition. Each year our 60 qualified assessors make over 20,000 visits to pubs in England, Scotland, Wales, Europe and even the U.S to check the temperature, appearance, aroma and taste of Britain’s favourite drink.
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